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Frequently Asked Questions


Membership – Categories, Registration

Which membership category should I choose?

What should I use as my username?

When does my membership expire?

Will I get a membership renewal reminder?

How can I renew my membership?

Login & Account Details

How do I log in to the website?

How do I log in if I can’t remember my password?

How do I change my email, password or security Q & A?

How do I update my address and phone number?

How do I upload a different profile picture?

Payment – Cheques, Credit Cards, Receipts

What can I do if my credit card is not being accepted on the website?

Can I pay by cheque?

How can I print a receipt?

Conferences

Can I get a refund on my conference registration?

Job Postings / Advertising Online

Why can’t I see any job postings?

How can I post a job / advertise on the website?

Email Notifications

Can I opt out of receiving emails?

Community Section – Accessing, News Items, Adding Friends, Messaging

Why can’t I access the “Community” section of the website?

How can I post a News item?

How do I contact other members?

How do I add Friends?

Community Groups – Finding, Inviting Others, Joining, Posting, Uploading Documents, Notifications

How do I find the community groups pages?

How do I accept an invitation to a group?

How do I join a group?

How do I post to an existing discussion?

How do I start a new discussion?

How do I upload a document?

How do I leave a group?

Can I start a new Group?

How do I change my group e-mail notifications settings?

BCTEAL – TESL Canada FAQ

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