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PIRS – Outreach Support Worker – Ukrainian Speaking

Employment Opportunity

Position: Outreach Support Worker – Ukrainian Speaking
Hours: 10 hours/week to start
Location: Virtual and onsite work in Surrey, New Westminster, Burnaby, Vancouver
Compensation: $21.53/hour
Effective date: Immediately to June 30, 2022 with the possibility of extension
Application submission deadline: April 18, 2022


About PIRS

Established in 1975, Pacific Immigrant Resources Society (PIRS) is a pioneer and leader in the provision of programs that develop immigrant and refugee women’s knowledge, skills and confidence. Our mission is to deliver accessible, inclusive, low-barrier programs for immigrant and refugee women and their children that create a sense of belonging, meaningful participation and leadership. For more information visit


Job Purpose

Working as a part of our dynamic and fun Outreach Support Team, the Outreach Support Worker (OSW)
in this position will provide support to the newly arrived and previously settled Ukrainian women and
their children living in Surrey, New Westminster, Burnaby and Vancouver.
The focus of this position is to develop relationships of trust with clients in order to bridge isolated
newcomer women to programs that will help them develop a sense of social inclusion and belonging
and support them and their children in the settlement process. The OSW will be responsible for raising
awareness about various services and programs, client recruitment, providing outreach support, and
monitoring and recording client progress.
The OSW must have knowledge of immigrant and refugee settlement services, be able to work with
individuals with multiple barriers, have excellent interpersonal skills and be flexible to perform a variety
of duties. This position will report to the Program Coordinator.


Duties and Responsibilities

  1. Recruitment:
    • Promote PIRS programs to community organizations, settlement services and individuals in the community
    • Conduct all activities related to client recruitment such as presentations, marketing and intake
    • Welcome and register new participants and their children
    • Represent PIRS at community events as required
    • Maintain and submit enrolment fees/registration statistics (all participants and volunteers) monthly
  2. Outreach:
    • Provide integration and support services to immigrants and refugees in keeping with PIRS’ mandate
    • Provide one-on-one support to individuals in PIRS programs
    • Provide cultural interpretation and language support as required
    • Provide first language support to participants and follow up with clients where necessary
    • Encourage and support participants’ access to other resources and services through information, referral and bridging services as required
    • Help facilitate communication between participants, teachers and childcare staff
    • Liaise with program staff and provide support where appropriate in order to ensure a high quality program (e.g. guest speakers, field trips, etc.)
    • Liaise with partner agency staff and advise the Program Coordinator promptly of any difficulty
  3. Reporting:
    • Collect and maintain accurate client information as required by funder
    • Monitor clients progress and contribute to reporting statistical data
    • Conduct surveys at the beginning and end of the programs
    • Maintain accurate documentation of all client communication and activities
    • Support program staff to track and submit attendance
    • Participate in PIRS staff meetings as required including monthly OSW team and all staff meetings


  • Education or equivalent experience in social work, mental health or other relevant field
  • Experience working with immigrant and refugees women and families of various backgrounds and ages (lived experience of the settlement process is preferred)
  • Knowledge of community, settlement and mental health resources and services
  • Excellent communication skills, both verbal and written, with fluency in English and Dari/Pashto
  • Proficient computer skills, including Microsoft Office, Google Suite, Slack, Zoom, etc.
  • Strong teamwork, cross-cultural, and interpersonal skills, with a professional presence and an ability to interact with a diverse audience
  • Passion for inclusion and diversity, and interest in being part of a multicultural team
  • Attitudes and values aligned with the mission and values of PIRS
  • Valid driver’s license and access to a vehicle to travel between program sites is an asset
  • Willingness to work flexible hours
  • Criminal record check

Working Conditions

  • This is a part-time position, with varying program hours and program locations
  • The schedule is flexible; some evening and weekend work might be required
  • Work cell phone is provided
  • Program delivery activities may require a moderate level of physical fitness to carry out duties of the position


Application Details
Please send resume and cover letter outlining relevant experience by 9:00 am April 18 to the attention of Valerie Lai, Program Coordinator at


We thank everyone for their interest. Only those shortlisted will be contacted.

With respect, diversity, and collaboration at the core of PIRS, we are an organization that knows the
value of talented people. A career with us is an opportunity to be part of a team that is focused on
supporting and creating inclusive environments and developing skills in those we serve. You can expect a competitive salary, flexibility and challenging work. We recognize the importance of a diverse workforce and encourage applications from First Nations peoples, women, LGBTQ+ -identified people, people of colour, and people with disabilities.